Helpdesk Consultant in Public Sector
Workplace: Mölndal, Sweden
Expires: June 30, 2025
A role for IT support professionals to work in structured public sector environments, providing user support, problem-solving, and system administration with professional onboarding and colleague support.
Main requirements:
  • High school education or equivalent plus a minimum of 3 years relevant work experience
  • OR relevant IT education (e.g. university engineer, vocational college or equivalent) plus at least 2 years relevant work experience
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic knowledge of MS Office or equivalent
  • Good knowledge of incident management systems (e.g. Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM)
  • Ability to communicate fluently in Swedish and English, both spoken and written
Responsibilities:
  • Ensure IT equipment functionality
  • Provide service support to users via phone, email, and chat regarding hardware and software
  • Administer IT environments including user accounts, permissions, and print queues
  • Instruct users on how to use various programs
Required hard skills:
  • Computer hardware and software knowledge
  • Operating systems
  • Networking
  • Communication technologies
  • Information security
  • Incident management systems
  • Mobile Device Management (MDM)
Recommended hard skills:
  • MS Office or equivalent
Soft skills:
  • Communication skills in Swedish and English
  • User instruction skills
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in structured and professional public sector environments
  • Contributing to societal benefit
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