Helpdesk Consultant in Public Sector
Workplace: Uddevalla, Sweden
Expires: June 30, 2025
A position for an experienced IT support professional to work as a helpdesk consultant within the public sector, offering meaningful work, responsibility, and professional growth.
Main requirements:
  • High school education (or equivalent) plus at least three years of relevant work experience, or relevant IT education (e.g., university engineer, vocational higher education or equivalent) plus at least two years of relevant work experience.
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
  • Basic knowledge of MS Office or equivalent software.
  • Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM) systems.
  • Fluent communication skills in both Swedish and English, spoken and written.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat for hardware and software issues.
  • Administer IT environments, including user accounts, permissions, and print queues.
  • Instruct users on how to work with various software applications.
Required hard skills:
  • IT support experience
  • Knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • MS Office or equivalent software
  • Experience with ticketing systems such as Easit GO or ServiceNow
  • Experience with Mobile Device Management (MDM)
Soft skills:
  • Ability to communicate effectively in Swedish and English
  • User support and instructional skills
  • Problem-solving skills
  • Reliability and responsibility
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Experience working in structured environments
  • Ability to work in the public sector with societal impact
Apply for this job
Source
Apply

You might also like: