Helpdesk Consultant in the Public Sector
Workplace: Härryda, Sweden
Expires: June 30, 2025
Join as a helpdesk consultant working within the public sector, supporting IT users, managing systems, and contributing to meaningful societal impact. This role offers professional development, structured environments, and supportive colleagues.
Main requirements:
  • Completed secondary education (or equivalent) with at least three years of work experience in a similar role, or relevant IT education (e.g., university engineer, vocational college) with at least two years of similar work experience.
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
  • Basic skills in MS Office or equivalent.
  • Good knowledge of issue management systems (e.g., Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM).
  • Ability to communicate fluently in Swedish and English, both written and spoken.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat regarding hardware and software.
  • Administer IT environments including user accounts, permissions, and print queues.
  • Instruct users on how to use various software programs.
Required hard skills:
  • Computer hardware and software knowledge
  • Operating systems
  • Network and communication fundamentals
  • Information security basics
  • MS Office or equivalent
  • Issue tracking systems (e.g., Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
Soft skills:
  • Responsibility
  • Communication skills
  • Problem-solving
  • User support orientation
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Sociable and supportive team player
  • Ability to work in structured environments with public sector focus
Apply for this job
Apply here

You might also like: