Helpdesk Technician Vitec Group IT
Workplace: Kalmar, Sverige
Expires: August 31, 2025
As a Helpdesk Technician, you will join Vitec Group IT, part of a 27-person team responsible for the IT environment and data centers in Vitec Software Group. Vitec is a leading software provider with 46 business units across Northern Europe, supporting over 25,000 customers. This role involves providing 1st and 2nd line support in a Microsoft and MacOS environment, managing cases independently and collaboratively across multiple countries and IT systems. The position offers a secure job in an international, growing, and innovative company with opportunities for professional growth. Candidates should be structured, service-oriented problem solvers, fluent in English and either Dutch, Finnish, or Swedish, with IT education and experience in similar support roles.
Main requirements:
- Experience in 1st and 2nd line IT support
- Education in IT or relevant technical background
- Fluent in English both spoken and written
- Fluent in one of Dutch, Finnish, or Swedish
- Ability to prioritize and coordinate multiple simultaneous assignments
- Strong service orientation and good communication skills
- Structured and problem-solving mindset
Responsibilities:
- Provide 1st and 2nd line support for Microsoft and MacOS environments
- Manage and resolve support cases independently from start to finish
- Collaborate closely with team members to solve technical problems
- Support users across multiple countries with varied IT environments
- Use case management systems to track and handle user issues
Required hard skills:
- Microsoft-based IT environments support
- MacOS user support
- Case management systems usage
- IT troubleshooting and problem resolution
Soft skills:
- Structured work approach
- Service-oriented communication
- Problem solving
- Good prioritization
- Ability to coordinate multiple tasks simultaneously
- Pedagogical skills
- Positive attitude
- Team collaboration
Operating systems:
- Microsoft Windows
- MacOS
Natural languages:
- English (Proficient)
- Dutch (Proficient)
- Finnish (Proficient)
- Swedish (Proficient)
Cultural skills:
- International and multicultural work environment
- Collaboration across countries and teams
- Customer and user focused approach
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