IT Consultant in Support and Operations to Government Agency
Workplace: Sundsvall, Sweden
Expires: August 16, 2025
A solution-oriented and service-focused IT consultant with experience in support and operations. The role involves working with IT support and/or operations within a government organization to ensure a stable and secure IT environment. The position offers continuous opportunities across various roles including infrastructure-focused operations technician and user support incident handler.
Main requirements:
  • At least one year of documented experience working with Windows environments, Active Directory, and Office 365
  • Experience in IT support and/or IT operations, preferably within public sector
  • Experience in client management and troubleshooting
  • Fluency in Swedish, both spoken and written
Responsibilities:
  • Troubleshooting and handling IT support incidents
  • Operations and maintenance of IT systems and infrastructure
  • Installation, configuration, and upgrading of software and hardware
  • Managing user accounts and permissions
  • Documenting processes and solutions
Required hard skills:
  • Windows environments
  • Active Directory
  • Office 365
  • Client management
  • Troubleshooting IT issues
Recommended hard skills:
  • Experience with ITIL processes
  • Experience working in a security-classified environment
Soft skills:
  • Ability to work independently and structured
  • Service-oriented mindset
  • Good communication skills
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Experience working in public sector or government environments
  • Adaptability to varying team roles and responsibilities
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