Junior IT-Support / Service Desk Support Specialist at Tietoevry
Workplace: Stockholm, Sverige
Expires: January 25, 2026
A role offering IT support to one of Tietoevry's largest customers, handling diverse technical issues related to Office 365, Windows, networks, and more, within a dynamic and team-focused environment.
Main requirements:
- Minimum one year experience in technical support or customer service
- Strong motivation and interest in developing within IT and working with large customers
- Fluent in both Swedish and English
Responsibilities:
- Provide quality support via phone, email, and chat to the end users of the client
- Deliver solutions to technical issues and inquiries
- Troubleshoot and resolve technical problems using remote control and automation tools
- Participate in improvement processes for incident, change, and problem management
Required hard skills:
- Support for Office 365, MS Office
- Windows and Windows Server knowledge
- Networking, firewalls, WiFi
- Security and backup
- Active Directory management
- Mac OS support
Soft skills:
- Customer focus
- Result-oriented
- Ability to work well in a team
- Honesty and consistency
- Flexibility and openness to development
- Communicative and cooperative
- Positive energy
- Problem identification and solution skills
Operating systems:
- Windows
- Mac OS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Team collaboration
- Transparency
- Innovation openness
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