Onsite Support Technician
Workplace: Stockholm, Sweden
Expires: November 2, 2025
The role of the Onsite Support Technician is a key outward-facing IT position within the company, handling on-site IT issues, replacing computers and equipment, and supporting first line escalations. The position requires fluency in both Swedish and English, teamwork skills, and a service-oriented attitude. The job offers permanent employment with development and certification opportunities, focusing on IT support and infrastructure troubleshooting primarily in Stockholm.
Main requirements:
- Fluency in Swedish and English, both spoken and written
- Experience with IT service desk and handling IT infrastructure issues
- Ability to troubleshoot Windows, Office365, and hardware problems
- Comfortable working both independently and as part of a team
- Good communication and service-oriented skills
Responsibilities:
- Handle IT issues on-site for both Swedish and international users
- Replace and manage IT equipment such as computers and peripherals
- Collaborate regularly with various parts of the organization to deliver effective solutions
- Receive and prioritize support tickets primarily through a ticketing system
- Work within a team of technicians to solve user problems efficiently
Required hard skills:
- Windows client troubleshooting
- Microsoft Office 365
- Hardware and peripheral device troubleshooting
- Experience with IT ticketing systems (preferably ServiceNow)
Recommended hard skills:
- Active Directory knowledge
- Experience with ServiceNow ticketing system
- Background in IT support or hardware support
Soft skills:
- Flexibility
- Strong social and communication skills
- Service-oriented mindset
- Problem-solving and solution-focused attitude
- Willingness to learn and develop IT knowledge
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Teamwork
- Customer service orientation
- Adaptability
- Communication skills
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