Second line support in cloud services
Workplace: Stockholm, Sverige
Expires: September 16, 2025
Providing second line IT support focusing on Microsoft Azure and Windows Server environments, handling installation, deployment, support, and troubleshooting of IT services.
Main requirements:
  • Experience with Microsoft 365 including Azure Domain Services
  • Experience in planning and executing system migrations including OS, ERP, or other applications
  • Experience with client management (RMM) systems
  • Good understanding of networks
Responsibilities:
  • Installation, deployment, support and troubleshooting of Microsoft Azure, Windows servers and network solutions
  • Handling escalated cases from 1st line support that are more complex
  • Support and troubleshooting of customer-specific and standard applications such as Microsoft 365 and Exchange
  • Active Directory administration
  • Network and printer monitoring and troubleshooting
  • Close collaboration with customers on small to large assignments
Required hard skills:
  • Windows Server 2012 and later - setup and administration
  • Microsoft 365 and Azure Domain Services
  • System migration planning and execution
  • Client management (RMM) systems
  • Network understanding
Recommended hard skills:
  • Virtualization – Hyper-V or VMware
  • MDM solutions
  • Cisco Routing & Switching, Cisco Security and Cisco Wifi
Soft skills:
  • Responsible and service-minded
  • Good teamwork skills
  • Good communication skills in Swedish and English spoken and written
  • Ability to analyze logs and perform deep troubleshooting
Operating systems:
  • Windows Server 2012 and later
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Customer-focused service orientation
  • Team collaboration in a distributed and digital working environment
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