Technical Support
Workplace: Solna, Sverige
Expires: June 5, 2025
Technical Support position at TP-LINK Enterprises Nordic AB, providing support for consumer networking and smart home products. The role involves helping consumers and clients through multiple support channels and requires certification by TP-Link.
Main requirements:
- At least 2 years of technical support experience in ICT or consumer electronics industry
- Basic networking knowledge
- Strong sense of customer satisfaction
- Native Swedish language is mandatory
- Fluent in English
- Certification by TP-Link (mandatory to attend and pass certification test)
Responsibilities:
- Assist consumers and clients contacting TP-Link Support
- Record and answer questions, solve problems
- Support via Phone Calls, Email, and Online Chat
- Answer review questions in public forum
- Perform other technical support tasks assigned by GM or Line Manager
Required hard skills:
- Basic networking knowledge
- Technical support experience
Recommended hard skills:
- Technical background
- Call center experience
Soft skills:
- Strong customer satisfaction orientation
Natural languages:
- Swedish (Expert)
- English (Proficient)
- Other Nordic languages (Basic familiarity)
Cultural skills:
- Ability to work in a hybrid remote and office environment
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