Technical Support - Quality Issues Aftermarket
Workplace: Vindeln, Sweden
Expires: October 19, 2025
We are seeking an engaged technical supporter to join our quality team, working closely with internal departments and external customers to ensure our products and services meet high quality standards.
Main requirements:
  • Technical education, preferably in mechanics, electronics, or similar fields
  • Experience in technical support, troubleshooting, or quality work
  • Understanding of quality systems and standards (e.g., ISO 9001)
  • Good communication skills in Swedish and English
  • Experience with documentation and structured work
Responsibilities:
  • Handle technical questions and complaints related to product quality
  • Troubleshoot, analyze and document quality deficiencies alongside product teams and suppliers
  • Propose and follow up on corrective and preventive actions (CAPA)
  • Contribute to improvement work within processes and routines
  • Communicate solutions and action plans to customers and resellers
  • Participate in quality meetings, internal audits, and product evaluations
Required hard skills:
  • Technical troubleshooting
  • Quality systems knowledge (ISO 9001)
  • Documentation skills
Recommended hard skills:
  • Experience with customer contact in technical support
  • Knowledge of Lean, Six Sigma or other improvement methods
  • Experience with claim management and root cause analysis
Soft skills:
  • Engagement and teamwork
  • Communication skills
  • Structured and detail-oriented work approach
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Collaborative work style
  • Continuous improvement mindset
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