Technician Support
Workplace: Karlstad, Sverige
Expires: September 7, 2025
Seeking a technically skilled, service-oriented individual for a full-time role as technician support. The position involves supporting technicians in the field to ensure Sweden's fiber network runs smoothly and efficiently. The role offers technical development and a social work environment where your contribution makes a difference.
Main requirements:
- Technical understanding and comfort in a role combining customer contact and problem solving
- Good computer and system skills
- Previous experience working closely with customers in a service-oriented manner
- Fluent in Swedish and English, both spoken and written
Responsibilities:
- Respond to and manage incoming calls and emails from technicians
- Provide technical support to contractors working on fiber networks across Sweden
- Ensure high quality in support systems and update registers
- Document cases and contribute to improvements in work processes
Required hard skills:
- Technical support skills
- Computer and system proficiency
- Fluent Swedish and English
Recommended hard skills:
- Experience in technical support or a technical role
- Background in telecommunications industry
Soft skills:
- Organized
- Responsible
- Socially confident
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Service orientation
- Customer focus
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