Job openings for Level 1 and Level 2 Service Desk Support

Akkodis is looking for Level 1 and Level 2 Service Desk Agents responsible for remotely resolving incidents related to computers, software, printers, telephony, video conferencing, and other peripheral equipment. The role involves communication with end-users, incident registration, resolution or forwarding of cases, and coordinating incident management. Agents also handle service requests such as information inquiries, password resets, installations, changes, and disposals (IMACD) of hardware and software. Work is performed according to established Service Level Agreements (SLA). Additional duties include user administration, maintaining knowledge management systems, and contributing to quality improvement programs.