IT Support Technician for Customer in Retail in Stockholm
Workplace: Stockholm, Sverige
Expires: January 31, 2026
We are looking for a service-oriented problem solver with a passion for IT and people to join as an IT Support Technician and be a key player in an engaged support team.
Main requirements:
- Previous experience in user support, customer service or IT support
- Good knowledge of ServiceNow or similar incident management systems
- Communicative, meticulous and solution-oriented
- Very good knowledge of Swedish and English
- Bonus if you have experience from retail
Responsibilities:
- Provide support via phone, email, portal and chat
- Troubleshoot, guide and resolve incidents
- Contribute to process development and team growth
Required hard skills:
- User support
- Customer service
- IT support
- ServiceNow or similar ticketing system usage
Recommended hard skills:
- Experience within retail environment
Soft skills:
- Communicative
- Meticulous
- Solution-oriented
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Teamwork
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