IT Support Technician (Second Line)
Workplace: Norrköping, Sverige
Expires: September 30, 2025
We are seeking two experienced IT Support Technicians (Second Line) for placement in Norrköping. The role involves providing qualified IT support, managing cases via case management systems, and contributing to a stable and efficient IT environment.
Main requirements:
  • High school education in IT or equivalent
  • At least 24 months documented experience as an IT support technician
  • At least 12 months experience working within government agencies in the last 5 years
  • Good IT knowledge and experience with case management systems
  • Very good knowledge of Swedish, both spoken and written
  • Approved security clearance and security protection agreement level 2
Responsibilities:
  • Provide qualified IT support as a second line technician
  • Manage incidents and service requests via case management systems
  • Contribute to a stable and efficient IT environment
Required hard skills:
  • Case management systems
  • IT support skills
  • Security clearance level 2
Soft skills:
  • Responsibility
  • Solution-oriented
  • Collaboration
  • Adaptability
  • Customer service
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Ability to work in a changing environment
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