Second Line Support Technician
Workplace: Göteborg, Sverige
Expires: October 3, 2025
An experienced Second Line Support Technician position in a security-classified company in Göteborg, handling complex issues as a link between second and third line support.
Main requirements:
- Minimum 2 years experience in end-user support, preferably Second Line Extended function
- Competence in systematic troubleshooting, ITIL methodology and documentation
- Experience working in Microsoft and/or Linux environments
- Experience with tools such as Active Directory, Azure, Entra ID, SCCM
- Basic knowledge of infrastructure, servers, networks, and databases
- Good oral and written proficiency in Swedish and English
Responsibilities:
- Handle and resolve complex support cases using extensive knowledge databases
- Document solutions and contribute to improving work processes
- Systematic troubleshooting in Microsoft and Linux environments
- Work with issue management systems and technologies including Active Directory, Azure, Entra ID, SCCM
- Provide technical support in confidential defense environments, requiring SK2 classification
- Collaborate within a team of about 30 people to ensure high-quality support
- Work on-site in Göteborg with possible travel to Linköping and Stockholm for collaboration
Required hard skills:
- Systematic troubleshooting
- ITIL methodology
- Microsoft environment expertise
- Linux environment expertise
- Active Directory
- Azure
- Entra ID
- SCCM
- Basic infrastructure, server, network and database knowledge
- Issue management tools
Recommended hard skills:
- Experience in security-classified IT environments
- Knowledge of SCCM
- Experience working with defense-grade security requirements
Soft skills:
- Service orientation
- Team player
- Positive and proactive attitude
- Analytical mindset
- Structured working style
Operating systems:
- Microsoft Windows
- Linux
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in security-classified environments
- Collaboration across teams and locations
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